FAQ
Yes, we do, the site is well lit
DN21 5BX. There are clear signs off the B1398.
We measure from where the top layer of branches when pushed up meet the vertical leader (the bit you put your fairy on!) so a 6ft tree may be 6ft 6 – 9 inches tall.
Our elves have been training all summer for this task and have great delight in carrying the tree to your car and helping you fit it in.
Blocking is a process where we drill a hole into a block of wood and the cut tree is inserted into the block to stand upright.
The trees are grown in a black pot which have a red outer sleeve.
We fully understand that sometimes things just do not go to plan. We would encourage people to keep to their time slots, but we will be pleased to see you if you get delayed.
Yes, we do. “Cinco” stands, and “Quick” stands are available
If you have booked an arrival ticket you can cancel your booking slot from the account page of Eventbrite (please note: you have to create an Eventbrite account to do this). Once you have cancelled you initial ticket, if you wish to rebook a new time slot please rebook a new ticket here
The tree is best left out overnight either in or out of the net sat in a bucket of water, before being brought in.
Yes, we have a large range of Pot grown trees available, but they do sell out leading up to Christmas. Best to shop early for these.
When visiting the site please just follow the Click and collect signage and make a member of staff aware.
Yes, you can. The most important aspect to remember is to water it regularly in the first year, particularly during the hot summer months.
We do have a small selection of decorations, lights, and Christmas items available in the shop
Yes, we do. If you look on the site, there is a section to book your delivery. If visiting the site, delivery can be sorted at the till.
Unless the dogs are “assistance dogs”, we would ask that they are not brought on site please
In the week this is fine, but we do ask customers to book at the weekend in order that we can keep people safe from overcrowding.
Yes, we do take both, but in this Covid environment a contactless card payment is preferred.
Yes, no problem, but please book another slot for the second vehicle.
Of course, and we have special areas for trailer parking.
Our trees are a natural product and we would advise that you don’t bring your tree into the house until 15th December. In addition you should provide it with water regularly and keep it away from a source of heating (like a radiator) it should then last the entire Christmas period.
No, it is not. The site is just off the B1398 to the north of the road that leads down to Fillingham village.
Yes. Just tell the retail staff who will put take it to our reserved tree location.
After a period of 24 hours the tree would be better out of the net. It would also benefit from being sat in a bucket of water.
Regrettably, we do not offer this. The plantation is a long way from the main retail outlet and there are health and safety aspects which would have an impact for us.
Of course, there is no need to notify us of this and just arrive in your preferred vehicle.
Please contact the office on 01427 667014.
